Legal
Privacy Policy
Last updated: January 2025
1. Who We Are
Core Diagnostics Ltd is registered in England and Wales (Company No. 12393289). Our registered address is in Birmingham, United Kingdom. We operate the website corediagnostics.co.uk and related services. Contact us at info@corediagnostics.co.uk with any data privacy queries.
2. Data We Collect
We collect personal data you provide directly, including: your name, email address, telephone number, and company name when you submit an enquiry or demo request form; your correspondence with us by email or telephone; technical information about your use of our website such as browser type, pages visited, and IP address via cookies and analytics tools.
3. How We Use Your Data
We use your personal data to respond to your enquiries and process your requests; to send you information about our products and services where you have consented; to improve our website and services; to comply with our legal obligations. We do not sell your personal data to third parties.
4. Legal Basis for Processing
We process your data on the following lawful bases: Contract — to fulfil a contract or take steps at your request before entering a contract. Legitimate interests — to improve our services and communicate with existing customers. Consent — where you have given explicit consent, such as for marketing emails. Legal obligation — where processing is required by law.
5. Data Retention
We retain personal data only for as long as necessary for the purposes it was collected. Enquiry data is retained for up to 3 years. Website analytics data may be retained for up to 26 months. You may request deletion of your data at any time by contacting info@corediagnostics.co.uk.
6. Your Rights
Under UK GDPR you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data; object to or restrict processing; data portability; lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
7. Cookies
Our website uses cookies to improve your experience. Essential cookies are necessary for the website to function. Analytics cookies (Google Analytics) help us understand how visitors use the site. You can control cookie settings through your browser.
8. Contact
If you have questions about this policy or wish to exercise your rights, contact us at info@corediagnostics.co.uk or write to Core Diagnostics Ltd, Birmingham, United Kingdom.